Returns Policy

Our Returns Policy is valid for 14 days. If 14 days have gone since your purchase, unfortunately we can’t offer you a refund or replacement.

Eligibility

We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage, such as change of mind. Refunds will be given as required by law.

To be eligible for a return your item must be unused and in the same condition that you receive it, including the original packaging. A partial refund may be issued if the item is not in its original condition, is damaged or missing items.

Order Cancellation

Cancellation of order and alterations must be made at least 24 hours prior to dispatch. Request needs to be made by emailing contact@peninsula-co.com.au

Once an order has been cancelled the purchase amount will be refunded via the payment method used for the initial purchased, Refunds will be processed within 3-5 business days, at this time you will receive confirmation that your refund has been processed.

Refunds will be made to the original credit card or PayPal account that was used to purchase the order. Depending on your bank it can take approximately 5-10 business days to clear in your account.  

If an order is 24 hours away from delivery or if an order has already been dispatched by us we will not accept a cancellation under any circumstances.

*Note: Sales Items, Custom and Bulk Orders cannot be cancelled once the order has been approved and paid for.

Late Delivery Cancellation

We will always do our best to make sure that your delivery is made in a timely manner, but will not provide any compensation for late or missed deliveries that are at the couriers fault. Specific delivery date requests for standard shipping cannot be guaranteed. By purchasing any Product through the Site, you agree that late delivery does not entitle you to cancel an order.

Lost Orders

In the unfortunate event that a gift box is not able to be found at the premises, a refund or replacement cannot be made if Peninsula & Co can provide evidence of delivery from the courier that it was delivered. We can only take responsibility for our gift boxes until they leave our premises, but are more than happy to assist with tracking and delivery issues as best we can.

Orders that have been returned

If your order has been returned to us after a failed delivery attempt, we will contact you to arrange a redelivery. You will need to confirm the delivery address and will be required to pay the shipping cost within 14 days. Orders still in our receipt after this time will be forfeited.

Damaged Goods

  • If a gift has been damaged through the delivery process you may be eligible for refund or replacement. Please take a photo within 24 hours of receipt and email it to contact@peninsula-co.com.au
  • Once we have received your notification we will assess and provide you a Returns Form, which will outline the steps required to return the gift box so that another can be dispatched in its place or a refund can be made.
  • Your item must be unused and in the same condition that you receive it, including the original packaging.
  • You are required to return the gift box back to us within 14 days. If 14 days have gone since your purchase and we have not received the damaged order back, unfortunately we can’t offer you a refund or replacement.
  • You will need to cover the cost of return postage, but may be eligible for a refund upon receipt.
  • We suggest that you include tracking when returning parcels, as all returned parcels remain the responsibility of the purchaser until it is received by Peninsula & Co.
  • Once your return has been received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund/replacement.
  • If you are approved, then your refund/replacement will be processed within 3-5 business days. After this time you will receive confirmation that your refund has been processed, or tracking details of your new order.
  • Refunds will be made to the original credit card or PayPal account that was used to purchase the order, Depending on your bank it can take approximately 5-10 business days to clear in your account.
  • If for any reason a replacement cannot be offered, we will offer a similar substitute or a refund.
  • If upon receipt of gift box we find that the product is not damaged or faulty, the delivery fee will be deducted from the refund amount or a redelivery fee will apply to any replacements.
  • We do not accept responsibility for weather related damage. Please consider this when ordering during extreme weather conditions.

Missing Refunds

If you haven’t received a refund yet following our confirmation and the clearing time has passed, please check your bank account again. You may want to contact your bank or credit card company, as sometimes it takes some time before your refund is official posted. If you still haven’t received a refund please email us contact@peninsula-co.com.au

Questions

For any questions regarding refunds or replacements, or to report a damaged product send a photo to contact@peninsula-co.com.au

We are an online store, but our office hours are Monday to Friday 9am until 5pm.