Delivery Policy

Where do you deliver?

Peninsula & Co delivers our gift boxes Australia wide, we currently do not offer international shipping.

A physical street address is required for all Peninsula & Co deliveries. Deliveries cannot be sent to post offices, PO boxes, locked bags, parcel lockers or parcel collect locations.

Is delivery included in the price of the gift box?

The cost of delivery is not included in the price of the gift box. This is a separate charge calculated via our real time shipping calculator at checkout. We don’t hide the cost of freight in your gift box, as this usually means having the maximum delivery charge incorporated into the cost.

What about bulk deliveries and deliveries to multiple locations?

Bulk deliveries are quoted upon completion of our Bulk Order Form. Your goods will be dispatched upon acceptance of order and receipt of full payment. Please contact us to discuss your requirements contact@peninsula-co.com.au

How long does delivery take?

You will receive an estimated delivery day once your order has been processed. Orders are generally processed within 1-3 business days, this may vary depending on order volume, stock, sales, and promotions. Orders will not be dispatched until full payment has been received.

Once your order is ready for delivery the following delivery times apply:

VIC, NSW, ACT, SA (Major cities)
1-2 business days

TAS, QLD (Major cities)
2-5 business days

NT (Darwin)
3-10 business days

WA (Perth)
5-10 business days

These delivery times should be used as a guide only and may change without further notice, depending on orders and peak seasons. Shipping generally takes longer to remote and non-metropolitan locations. If you would like a estimate on delivery times please email contact@peninsula-co.com.au

We will always do our best to make sure that your delivery is made in a timely manner, but will not provide any compensation for late or missed deliveries that are at the couriers fault. Specific delivery date requests for standard shipping cannot be guaranteed.

*Note: Please refer to our FAQs for details regarding 2018 Christmas delivery

Can I get the gift box express posted?

We currently do not offer express post via our online store. If you have any requirements in relation to a custom order, please don’t hesitate to contact us regarding availability and for a quote contact@peninsula-co.com.au

Can I arrange a delivery for the weekend?

Our couriers do not deliver Saturday, Sunday or Public Holidays. All deliveries are generally made between 9am and 5pm Monday to Friday.

Can I get a gift box delivered to a hospital?

Yes. Gift boxes can be delivered to hospitals and clinics. Please ensure you leave clear instructions at checkout, including hospital name, address, patient’s name and ward, and a note for the courier to “leave the parcel at reception”.

Please make sure that the patient will still be there within the delivery time-frame.

Who do you use for deliveries?

We use Sendle for our deliveries, they are Australia’s first 100% carbon-neutral delivery service and a B-Corp. Sendle use a dynamic network of delivery providers based around Australia.

Sendle has partnered with South Pole Group to offset the emissions of every parcel that is picked up and delivered with Sendle. Each year, Sendle’s community of business owners are given the opportunity to direct their impact by choosing the projects that offset Sendle’s carbon emissions.

Can I get the tracking information for my order?

Yes. You will receive an email with the tracking details once the order has been dispatched. 

I have entered the address incorrectly. What do I do now?

Contact us immediately by emailing contact@peninsula-co.com.au please include your Order Number in the email so we can locate your order. If we do not receive this information before the order is shipped, then they will be shipped with the information provided in the order.

Peninsula & Co cannot accept any liability for missing or wrongly delivered orders, that are a result of inaccurate details provided during checkout. If Peninsula & Co are charged a redelivery fee because of inaccurate delivery details provided by you, this charge will be passed onto you.

Can a gift box be left if the recipient isn’t home?

 All deliveries containing alcohol must be signed for and evidence of age view where appropriate. If no one is home the courier will attempt to deliver the item again.

Any gift box that does not include alcohol will be left in a safe place, if this can be determined by the courier. If you do not want this to occur please state that you would like a Signature Upon Receipt at check out.

If there are no instructions provided to leave the parcel or there is no one at the delivery address to sign for the parcel, the courier drive is unable to complete the delivery. This means that they will need to redeliver the parcel, or drop it off at a local collection point.

Organise a redelivery

  • If a parcel could not be delivered the tracking information in the link provided will highlight this. If the parcel is available for redelivery an email notification will be sent to the recipient’s email address that was used in the booking, and a card may be left at the premises.
  • It is important that you book a redelivery within the timeframe stated in the email, or on the card. This is because the parcel will be returned to Peninsula & Co after the stated timeframe.
  • Refer to our Returns Policy for information about what happens if your parcel is returned to us.
  • The email notification will include the information require to arrange a redelivery. Follow the instructions in the email, or in the card that has been left on the premises.

Available for collection

  • If you have received a tracking email which informs you that your parcel has been delivered to a secure location, you will need to check the card left by the courier to confirm the location of the store or secure locker.
  • For security reasons the parcel can only be collected from store locations by the person to whom it’s addressed. Another person can collect a parcel on your behalf if it’s at a secure locker, but please note that you bear full responsibility for doing so.
  • You have 5 calendar days to collect your parcel. After 5 days, your parcel will be returned to Peninsula & Co.
  • Refer to our Returns Policy for information about what happens if your parcel is returned to us.

My order hasn’t arrived.

If your order has not arrived it is your responsibility to inform Peninsula & Co. We will then assist in tracking and locating the order.

Please refer to our Returns Policy for information regarding lost orders.

My goods have been damaged in delivery.

If a gift has been damaged through the delivery process, please contact us to arrange for the item to be returned so that another can be dispatched in its place.

Please refer to our Returns Policy for further information.

For any questions regarding delivery:

Please email us at contact@peninsula-co.com.au

We are an online store, but our office hours are Monday to Friday 9am until 5pm.